If for any reason you default on your gown during or after production 50% of the purchase price will not be non refundable, there are no exceptions, once production has begun we are unable to cancel it with our manufacturer.

All goods are checked for any manufacturing faults when leaving our premises.

Our return policy is tightly controlled in order to maintain the quality and integrity of our goods. 
When a customer receives their goods we request that they immediately try on the goods and make all inspections as soon as possible.

The return policy only applies under the following conditions:
1. A manufacturing fault, please note that photographs are taken of your gown/dress and all other products sold on our site before leaving our premises so we have a full record.
2. Wrong Colour received - please note that this does not apply if you have selected a colour from a sample that you have received and the colour is slightly lighter or darker, each dye batch can vary in shades.
3. Made to Measure gowns - only if the manufacturer has not made the gown to the specific measurements that you have provided.  This does not apply if you have given us the wrong measurements and the gown does not fit you.
We do not charge extra for plus sizes.

PLEASE NOTE:  We will confirm all of your gown details with you before processing your order.  Once we have confirmed all of your details and production of your gown has begun we cannot make any changes to your gown so please choose very carefully. If you cancel your order once the gown is under production you will default 50% of the purchase price.

1. You must notify us in writing (email) within 24 hrs of receipt of your goods to request a refund. We will then provide you with a return confirmation number and form to be completed by you. The goods must be shipped back to us within 2-4 business days from the date it was delivered to you. All shipping costs in the return of the goods including insurance are the responsibility of the customer. Under special conditions we may grant additional time but this will be via prior approval. After this period the goods will not be accepted for a return.

2. The goods must be returned in the same condition that it was in when received. Vera Jayne Gowns will inspect the goods on its return, we will check that the tags are still attached and that there are no marks or smells such as cigarette smoke or perfume on the gown, if all is satisfactory we will then credit the customer the appropriate amount of the refund. We will make every effort to do this within 48-72 hours after the goods has passed our inspection.

MADE TO MEASURE GOWNS

VERY IMPORTANT! There are no returns/refunds on made to measure gowns unless our manufacturer has not made the dress to the measurements that you have provided.
We highly recommend that you have your measurements taken by a professional dressmaker or seamstress, so that your measurements are exact. This will avoid any disappointment of a gown not fitting you properly.
It will be your responsibility to provide us with the correct measurements as these will be used to manufacture your gown.
Please note - Gowns that are made from the wrong measurements supplied by you cannot be returned or refunded. 
If you believe that your gown has not been made to the measurements that you have provided you will need to send the dress back to us for an inspection so that we can determine if there is a sizing problem.  If we find that an error has been made on our part we are happy to have the dress altered for you, you must however leave enough time before your special ocassion for us to do so, alterations can take up to 60 days. 

CARE OF YOUR GOWN ONCE YOU HAVE RECEIVED IT
Please note it is the responsibility of the customer to inspect their gown once they have received it. Any problems, faults or concerns should be brought to our attention immediately so a solution can be offered.
Please be aware that due to the delicate and intricate work on some of our gowns special care needs to be taken whilst handling them, such as storing gowns laying flat in a garment bag supplied so that there is no tension marks created by coat hangers and alike, this problem is more likely to occur with our larger/heavier gowns. Gowns that have pleats or ruching can start to droop if they are hanging for too long, this is not considered as a manufacturing fault and no warranty will be entertained for such claims. All of our beadwork is hand sewn and not done by machine which will need extra care. When trying on your gown, it is a good idea to remove all jewellery such as rings and bracelets as these quite often catch on the beadwork and can take whole strands out.  This also applies to some soft fabrics such as satin or chiffon as you can easily put a run in it with a ring etc. this is not considered as a manufacturing fault and no warranty will be entertained for such claims.
Please note as a safe guard we inspect all gowns three times, twice during the manufacturing process and again at the point of dispatch. High resolution images are taken and stored with your file, this is to protect both the customer and ourselves in the event that the gown becomes damaged in transit, and also provides proof that your gown was sent to you with no faults.

Further care: Environmental exposure gowns should be stored in a cool dry place away from direct sunlight this will prevent the chance of sunbleaching or mould growth on the gown. Garments should also be allowed to breathe, garment bags are breathable and allow air to circulate around the gown.

Unfortunately there have been situations in the past where customers have tried to send back their gown weeks and months later claiming that there is some type of fault, we suspect that some customers are doing this simply to get their money back after they have worn the gown to their event. In some cases gowns sent back have been wilfully damaged, this is not only unfair it is also illegal. In order to stop this practice we have in place safe guards so that this can no longer happen, one of these safe guards is all claims against faults of any kind must be brought to the attention of Vera Jayne Gowns within 24 hours of receiving your gown.
We apologise to the 99% of our customers who do the right thing and we are more than happy to help with any concern that you may have after you have received your gown.

COMPLAINTS
We are happy to discuss any complaints that you may have, however please note that we will not tolerate any abusive language or threats from any customer, all complaints are handled in a civil manner as we are here to help all of our customers.  If a customer does not comply to these conditions all communication will cease immediately.

PRICING POLICY
Prices are subject to change without notice.